transfer call

[alanzou]

if customer wants to transfer the call to the manager, how to implement it?

thanks,

[AlozieAI]

Hey @alanzou , I would use openai realtime api function calling capabilities to call a twilio function/service that would transfer the call. I have done something similar but with Vapi. It was a Twilio function that forward an incoming call from a customer to an AI during off business hours( so anytime after 5 pm) and then forward the call to a human during business hours ( so from 9 a.m to 5 p.m.)