The script simulates a call center using a dataset obtained from kaggle
The scripts with the different names are functions used in the main script 'project'. All the values and probabilities used in the main script are obtained from the excel file which consists of a dashboard
ASSUMPTIONS:
- All binary values generated using probabilities are done so using probability distributions.
- Call durations for the employees are always between the maximum and minimum values which is obtained from the dataset
The pdf file consists of the graphs obtained from the simulation.