Disney having muting issues

[adia79]

Disney is blocking words in the subtitles but the adio isn't being muted. Any suggestions on how to fix?

[richardfrost]

Thanks for reporting the issue @adia79. After a quick look at it, It appears to still be working for me. Would you be willing to share your config so I could try to match your situation better and see if there might be something that is causing the issue?

If you'd rather not share your config, the next best thing would be to save a copy of your config (so you have a backup), then restore the defaults (Options page > Config tab > Restore Defaults). Then, turn on audio muting again (Options page > Audio tab), and add any words you need for testing back in. Finally, go give it a try and see if it is any different.

Thanks!

[adia79]

Is this what you're asking for?

apf-backup-2025-11-18_212356.json

[richardfrost]

Yes, that is exactly it. I'll do some more testing and get back to you. Thanks!

[adia79]

Thank you! I was watching MasterChef Junior season 5 episode 10 at about 1:35.

[richardfrost]

Thanks, I'll test that one specifically! Also, what browser (example: Chrome, Firefox) and operating system (Windows, Mac) are you using?

[adia79]

Chrome and Mac but it also did the same thing on a different Windows computer using my account on Chrome.

[richardfrost]

Thank you so much for all the information @adia79, it has helped tremendously. I think I may have found the solution:

{
  "www.disneyplus.com": [
    {
      "className": "hive-subtitle-renderer-wrapper",
      "mode": "element",
      "subtitleSelector": "div.hive-subtitle-renderer-cue-window span.hive-subtitle-renderer-line",
      "tagName": "DIV",
      "videoSelector": "disney-web-player video[src^=blob]"
    }
  ]
}

To use this config, paste it into the Custom Sites area (Options page > Audio tab) and click the blue "SAVE" button underneath it. Then, make sure to refresh the tab for the video site (if you have it open still) and it will load this new configuration.

[adia79]

Awesome, it fixed that! We were having issues with Blue Bloods so I will check that one later. Thank you so much!!!

[richardfrost]

You're welcome @adia79! Please let me know how it goes. If it works for that one too, I'll make sure to include this update in the next release, which I'll hurry and do so we can get this fixed for everyone. Thank you!

[adia79]

I watched Blue Bloods tonight and it worked. Thank you so much!!

[richardfrost]

You're very welcome @adia79! Thanks for helping test it and reporting back. I'll get it added to the next version, which I'll try to have ready tomorrow or the next day.

I'll also add a comment here once it gets released. It would be best if you remove that custom config we tested above once it gets included in the next version, but definitely keep it for now since it is working. Thanks again for reporting the issue, and helping to solve it.

[richardfrost]

Just in case anyone missed it, I did release this update, so if you are using the custom config shared above, I recommend removing it now to use the built-in config.