diff --git a/docs/pages/using-nhs-notify/formatting/formatting-fonts.md b/docs/pages/using-nhs-notify/formatting/formatting-fonts.md
index e21fcec..db6c20c 100644
--- a/docs/pages/using-nhs-notify/formatting/formatting-fonts.md
+++ b/docs/pages/using-nhs-notify/formatting/formatting-fonts.md
@@ -30,7 +30,9 @@ published: true
 
 The font size for standard letters is 12 points. The font size for large print is 16 points.
 
-NHS Notify prints letters in the font Noto Sans.
+NHS Notify uses Noto Sans as the default font for all letters. Use this font to ensure your letter prints correctly and meets NHS brand standards.
+
+Only use a different font if you have a specific reason not to use NHS branding. You must [embed the font in your file (Microsoft Word)](https://support.microsoft.com/en-gb/office/benefits-of-embedding-custom-fonts-cb3982aa-ea76-4323-b008-86670f222dbc). If your font is not embedded, you will not be able to upload your letter.
 
 ## Download your font
 
diff --git a/docs/pages/using-nhs-notify/message-plans.md b/docs/pages/using-nhs-notify/message-plans.md
index efac4a3..e5f5df7 100644
--- a/docs/pages/using-nhs-notify/message-plans.md
+++ b/docs/pages/using-nhs-notify/message-plans.md
@@ -20,7 +20,8 @@ You can choose from a list of pre-defined message plans.
 
 For example: NHS App, email, text message, letter.
 
-How fallbacks work
+## How fallbacks work
+
 If we cannot deliver a message through your first choice, we automatically try the next channel in your message plan.
 
 A fallback happens if: