The current layout of the Last calls panel (both in NethVoice CTI and NethLink) displays the caller name with the queue badge inline. When either the caller name or the queue name is too long, both elements are truncated, reducing readability.
This design issue aims to rework the visual layout so that:
- The caller name and the queue information no longer truncate excessively.
- The queue badge is repositioned (not inline) to provide better space usage.
- The updated layout remains consistent between NethVoice CTI and NethLink.
- The section name (Last calls) remains the same across both products.
The goal is to propose a new UI structure that preserves clarity and avoids unnecessary truncation, while fitting naturally within the existing design system.
The current layout of the Last calls panel (both in NethVoice CTI and NethLink) displays the caller name with the queue badge inline. When either the caller name or the queue name is too long, both elements are truncated, reducing readability.
This design issue aims to rework the visual layout so that:
The goal is to propose a new UI structure that preserves clarity and avoids unnecessary truncation, while fitting naturally within the existing design system.