Goal
Reorganize and simplify call routing management, clearly separating inbound and outbound logic and improving overall clarity and control.
This section includes:
- Inbound routes (read-only overview and management entry points)
- Outbound routes (trunk selection and ordering per route)
- Routes list (overview, grouping by type, main info)
- Trunk assignment and ordering within outbound routes
Design goals
- clearly separate inbound and outbound routes
- provide clear entry points (CTA) to open Visual Plan for editing inbound routes
- simplify outbound route configuration by focusing on trunk assignment and priority
- make trunk order and fallback logic easy to understand
Output
hi-fi mockups
main interaction flows (e.g. manage outbound trunks, open Visual Plan)
states and edge cases where relevant
Goal
Reorganize and simplify call routing management, clearly separating inbound and outbound logic and improving overall clarity and control.
This section includes:
Design goals
Output
hi-fi mockups
main interaction flows (e.g. manage outbound trunks, open Visual Plan)
states and edge cases where relevant