Users should receive notifications when the status of their grievance changes.
Requirements
Email or in-app notification system
Trigger notifications on status updates
Template-based messages
Scalable event-driven implementation
Optional push notification support (future-ready)
Expected Outcome
Users stay informed about their grievance progress in real time.
Users should receive notifications when the status of their grievance changes.
Requirements
Email or in-app notification system
Trigger notifications on status updates
Template-based messages
Scalable event-driven implementation
Optional push notification support (future-ready)
Expected Outcome
Users stay informed about their grievance progress in real time.