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The Service Innovation Lab was an interdisciplinary team with backgrounds in agile, design, policy and technology. It used evidence-based decision making and design thinking to help improve government service experiences.
Set out below are key elements of the lab's approach. It includes principles and mindsets, an approach to joined-up working across government plus practical reflections on running an innovation lab.
diff --git a/pages/contact.md b/pages/contact.md index 823da28a4..4cf4ab839 100644 --- a/pages/contact.md +++ b/pages/contact.md @@ -3,13 +3,26 @@ title: Contact permalink: /contact/ layout: primary content_wide: true +content_focus: false gridless: true --- -International – If you are from outside New Zealand and looking to grow your capability in this field then get in contact with New Zealand Government Partnerships Office (G2G Know-How) by clicking the 'Email us' button below.
- Email Us -New Zealand - If you are from New Zealand and looking to grow your capability in this field then get in contact by clicking the 'Email us' button below.
- Email Us +International – If you are from outside New Zealand and looking to grow your capability in this field then get in contact with New Zealand Government Partnerships Office (G2G Know-How) by clicking the 'Email us' button below.
+ Email Us +New Zealand - If you are from New Zealand and looking to grow your capability in this field then get in contact by clicking the 'Email us' button below.
+ Email Us +Since early 2017 the team have gained experience and insight into developing an innonvation lab inside government. In this section we have set out some key points around system level pattern the team observed plus some practical tips on running a lab.
diff --git a/pages/process.md b/pages/process.md index e7ad54d0a..c175a6a1c 100644 --- a/pages/process.md +++ b/pages/process.md @@ -8,11 +8,21 @@ content_focus: false gridless: true --- -As a design and development lab working across government agencies, the lab developed a process for its work to follow. Similar to other innovation processes, it creates space and time to better understand the issues before moving to ideation, development and testing.
For each phase we have summarised its key features, reflections and tips from the lab team - and links to ourtools and templates.