- Track like this (daily/bi-daily with the owner):
- “Task was sized at 5 days. We’re 2 days in. Where are we?”
- If the SME says “10% done”, you have a problem. Either the estimate was wrong, or there’s a gate.
Probe immediately (5 Whys):
- Is there a gate (e.g. waiting on firewall, access, data, approvals)?
- Action: add a visible milestone/blocker in the plan, name the owner, escalate to the Custodian (Customer KDM).
- Is it underestimated (we just sized it badly)?
- Option 1: Borrow time from other tasks (ideally ones already completed under budget).
- Option 2: Escalate to the Custodian — warn it’s taking longer; renegotiate scope/budget/dates.
- Blame wisely: if it’s a customer dependency, say so (with evidence). If it’s on delivery, own it and adjust.
Smell test:
if % time elapsed > % work complete:
...raise a flag. Don’t wait for Friday.
Bootstrap PMs don’t worship tools, but they use what works:
- Burn charts (progress vs. effort). Quick visual of whether you’re on track or drifting.
- RAG status (Red/Amber/Green). Fast, brutal clarity for execs. If it’s Red, everyone knows.
- Kanban board / task grid. Delivery plan in motion. Doesn’t matter if it’s Jira, Trello, or a whiteboard.
- Simple trackers (Excel/Sheets). Sometimes the fastest way to keep time vs. progress visible.
Pick the tool that gives clarity with least drag.
- Meeting frequency is a vibe call:
- Clued-up, demanding customer? Match their pace. Daily stand-ups are fine.
- Laid-back customer? Red flag. Micromanage. When dates slip, blame lands on delivery. Stay ahead of it.
Your job: Nag both sides. Knights (SMEs) may moan, but they’re not paying.
The goal is customer satisfaction — visible progress, clean comms, no surprises.
- Always gather evidence: decisions, blockers, owner acknowledgements, timestamps.
- Run pre-mortems: “If this goes wrong, how will it go wrong?” Then go hunt those failure points now.
- If it does go tits up, your trail proves diligence and narrows the fix.
Tracking
- Timebox set (if possible)
- Daily/bi-daily progress vs. time check
- Gates logged as blockers, owners named
- Under-/over-runs balanced or escalated
- Custodian informed early on impact
- Evidence captured (notes, emails, screenshots)