Explore approaches: "Uber" / Substantial change to the way referrals are distributed

[cbeaulaurier]

Two different paths we see:

• Completely overhaul the referrals distribution method (enormous, risky, etc.)
  • Feels like more than we can get done in a project
• Supplement existing referrals distribution method with a way for providers to get an early view of unassigned referrals and the ability to volunteer for it with a comment. (VC would then assign to provider using existing mechanism.)
  • May introduce new complications: providing an unfair advantage to providers with more administrative resources (who may not be the best visit providers), two competing business flows, etc.
  • Feels like it may fit into how providers staff referrals, but we need to get actual feedback from providers to say for sure.

[cbeaulaurier]

Sprout team is talking through feasibility and SUPER rough level of effort. Asking today for priority and timeline.

[cbeaulaurier]

Will come back to this later this week! Need to pull together some thoughts to share.