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Streamline process for researcher upgrade and review user roles #432

@oscgonfer

Description

@oscgonfer

I'd suggest we start the discussion about how we use user roles and see if we can streamline the process for requesting upgraded permissions.

Review of roles

Note

Related #425

Currently, we have:

Role Throttling Forwarding
Citizen Strict rate
Researcher No throttling (I believe)
Admin No throttling

I'd suggest that we have an intermediate role for allowing forwarding and keep throttling active (name to be defined):

Role Throttling Forwarding Backups
Citizen Strict rate
Contributor Strict rate
Researcher Less strict rate (still throttled)
Admin No throttling

Automated requests

In addition, it'd be a great addition, although I understand it won't be a priority, to reduce the manual work on updating roles manually via the rails console. Currently, the workflow involves the user sending us an email, us going into rails, and doing the change manually. I'd suggest we revise that as it is quite a bit of cumulative work.

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