refs.bib

@book{laudon,
  author    = {Kenneth C. Laudon and Jane P. Laudon},
  title     = {Management Information Systems: Managing the Digital Firm},
  publisher = {Pearson},
  year      = {2020},
  edition   = {16}
}

@book{obrien,
  author    = {James A. O'Brien and George M. Marakas},
  title     = {Introduction to Information Systems},
  publisher = {McGraw-Hill},
  year      = {2011},
  edition   = {16}
}

@book{dumas,
  author    = {Marlon Dumas and Marcello La Rosa and Jan Mendling and Hajo A. Reijers},
  title     = {Fundamentals of Business Process Management},
  publisher = {Springer},
  year      = {2018},
  edition   = {2}
}

@misc{iso15489,
  author       = {{International Organization for Standardization}},
  title        = {ISO 15489-1:2016 Information and documentation -- Records management},
  year         = {2016},
  note         = {International standard}
}

@misc{moreq,
  author       = {{DLM Forum}},
  title        = {MoReq2010 -- Modular Requirements for Records Systems},
  year         = {2010},
  note         = {Model requirements specification}
}