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Add font embedding content and fix heading typo #230

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emmagifford merged 1 commit into from
May 21, 2026
Merged

Add font embedding content and fix heading typo #230

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4 changes: 3 additions & 1 deletion docs/pages/using-nhs-notify/formatting/formatting-fonts.md
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Expand Up @@ -30,7 +30,9 @@ published: true

The font size for standard letters is 12 points. The font size for large print is 16 points.

NHS Notify prints letters in the font Noto Sans.
NHS Notify uses Noto Sans as the default font for all letters. Use this font to ensure your letter prints correctly and meets NHS brand standards.

Only use a different font if you have a specific reason not to use NHS branding. You must [embed the font in your file (Microsoft Word)](https://support.microsoft.com/en-gb/office/benefits-of-embedding-custom-fonts-cb3982aa-ea76-4323-b008-86670f222dbc). If your font is not embedded, you will not be able to upload your letter.

## Download your font

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3 changes: 2 additions & 1 deletion docs/pages/using-nhs-notify/message-plans.md
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Expand Up @@ -20,7 +20,8 @@ You can choose from a list of pre-defined message plans.

For example: NHS App, email, text message, letter.

How fallbacks work
## How fallbacks work

If we cannot deliver a message through your first choice, we automatically try the next channel in your message plan.

A fallback happens if:
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