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update(pricing): Vendor Credits top-up price to $20 USD per 10,000 #584

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NiamhRelevance merged 3 commits into from
Apr 9, 2026
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update(pricing): Vendor Credits top-up price to $20 USD per 10,000 #584

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00d84f9
update(pricing): update Vendor Credits top-up price to $20 USD per 10…
jordanc-relevanceai Apr 9, 2026
16a45e5
fix(lint): fix supademo embed styles and missing image alt text
jordanc-relevanceai Apr 9, 2026
79f5dba
fix(pricing): sync $20 vendor credits price to new-pricing.mdx, fix t…
jordanc-relevanceai Apr 9, 2026
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4 changes: 2 additions & 2 deletions admin/subscriptions/new-pricing.mdx
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Expand Up @@ -18,7 +18,7 @@

Vendor Credits are the cost of running the AI model. This is the cost of the LLM, and the cost of the tools you use.

Pay only for the LLMs you use, with no markup, and Vendor Credits that never expire while subscribed.

Check warning on line 21 in admin/subscriptions/new-pricing.mdx

View check run for this annotation

Mintlify / Mintlify Validation (relevanceai) - vale-spellcheck

admin/subscriptions/new-pricing.mdx#L21 

Did you really mean 'LLMs'?

To bypass Vendor Credits entirely, you can bring your own API keys. This is only available on our paid plans and is not available to free users.

Expand Down Expand Up @@ -140,7 +140,7 @@
<Accordion title="How do I purchase Actions and Vendor Credits?">
If you have a paid plan, you can purchase extra Actions and Vendor Credits to use before your next renewal if you run out.

Actions are priced at $80 USD per 1,000 Actions, and Vendor Credits are priced at $10 USD per 10,000 Vendor Credits.
Actions are priced at $80 USD per 1,000 Actions, and Vendor Credits are priced at $20 USD per 10,000 Vendor Credits.

Action top-ups you purchase will roll over to the next billing cycle. Vendor Credit top-ups will also roll over indefinitely while subscribed. However, Actions included in your plan will reset to your plan's default amount at renewal.
</Accordion>
Expand All @@ -153,7 +153,7 @@
<Accordion title="Can I purchase additional Actions and Vendor Credits if I run out?">
Yes! You can purchase additional Actions and Vendor Credits if you have a subscription.

Actions are priced at $80 USD per 1,000 Actions, and Vendor Credits are priced at $10 USD per 10,000 Vendor Credits.
Actions are priced at $80 USD per 1,000 Actions, and Vendor Credits are priced at $20 USD per 10,000 Vendor Credits.

Both Action top-ups and Vendor Credit top-ups roll over. Action top-ups roll over to the next billing cycle, and Vendor Credit top-ups roll over indefinitely while subscribed. Only your plan's included Actions reset at renewal.
</Accordion>
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36 changes: 18 additions & 18 deletions admin/subscriptions/plans.mdx
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Expand Up @@ -39,12 +39,12 @@ description: "Understand different plans at Relevance AI, and learn how to manag
### Pricing for top-ups

- **Actions:** $80 USD per 1,000 Actions
- **Vendor Credits:** $10 USD per 10,000 Vendor Credits
- **Vendor Credits:** $20 USD per 10,000 Vendor Credits

### How to purchase additional Actions and Vendor Credits

<div style={{ width:"100%",position:"relative","padding-top":"56.75%" }}>
<iframe src="https://app.supademo.com/embed/cmkc1sycp387dke4x4u2mkeo5" frameBorder="0" title="How to purchase additional Actions and Vendor Credits" allow="clipboard-write; fullscreen" webkitAllowFullscreen="true" mozAllowFullscreen="true" allowFullscreen style={{ position:"absolute",top:0,left:0,width:"100%",height:"100%",border:"3px solid #5E43CE",borderRadius:"10px" }} />
<div style={{ width: '100%', position: 'relative', paddingTop: '56.25%' }}>
<iframe src="https://app.supademo.com/embed/cmkc1sycp387dke4x4u2mkeo5" frameBorder="0" title="How to purchase additional Actions and Vendor Credits" allow="clipboard-write; fullscreen" webkitAllowFullscreen="true" mozAllowFullscreen="true" allowFullscreen style={{ position: 'absolute', top: 0, left: 0, width: '100%', height: '100%', border: '3px solid #5E43CE', borderRadius: '10px' }} />
</div>

<Info>
Expand Down Expand Up @@ -87,8 +87,8 @@ description: "Understand different plans at Relevance AI, and learn how to manag

You can also see how many Actions and Vendor Credits your Agent used, broken down by each Tool and your Agent's LLM cost.

<div style={{ width:"100%",position:"relative","padding-top":"56.75%" }}>
<iframe src="https://app.supademo.com/embed/cmdy9kmsa8eo39f96j64ckfzb" frameBorder="0" title="How to view the credit usage of an Agent run" allow="clipboard-write; fullscreen" webkitAllowFullscreen="true" mozAllowFullscreen="true" allowFullscreen style={{ position:"absolute",top:0,left:0,width:"100%",height:"100%",border:"3px solid #5E43CE",borderRadius:"10px" }} />
<div style={{ width: '100%', position: 'relative', paddingTop: '56.25%' }}>
<iframe src="https://app.supademo.com/embed/cmdy9kmsa8eo39f96j64ckfzb" frameBorder="0" title="How to view the credit usage of an Agent run" allow="clipboard-write; fullscreen" webkitAllowFullscreen="true" mozAllowFullscreen="true" allowFullscreen style={{ position: 'absolute', top: 0, left: 0, width: '100%', height: '100%', border: '3px solid #5E43CE', borderRadius: '10px' }} />
</div>

1. First, access the run of your Agent you want to view credits on, on the Run screen
Expand Down Expand Up @@ -158,8 +158,8 @@ description: "Understand different plans at Relevance AI, and learn how to manag
## Cancelling your subscription
You can easily cancel your subscription if you are an organization admin by following this tutorial:

<div style={{ width:"100%",position:"relative","padding-top":"56.75%" }}>
<iframe src="https://app.supademo.com/embed/cmf9ojd725f8039ozlcbgs7eo" frameBorder="0" title="How to cancel your subscription in Relevance AI" allow="clipboard-write; fullscreen" webkitAllowFullscreen="true" mozAllowFullscreen="true" allowFullscreen style={{ position:"absolute",top:0,left:0,width:"100%",height:"100%",border:"3px solid #5E43CE",borderRadius:"10px" }} />
<div style={{ width: '100%', position: 'relative', paddingTop: '56.25%' }}>
<iframe src="https://app.supademo.com/embed/cmf9ojd725f8039ozlcbgs7eo" frameBorder="0" title="How to cancel your subscription in Relevance AI" allow="clipboard-write; fullscreen" webkitAllowFullscreen="true" mozAllowFullscreen="true" allowFullscreen style={{ position: 'absolute', top: 0, left: 0, width: '100%', height: '100%', border: '3px solid #5E43CE', borderRadius: '10px' }} />
</div>

1. Click 'Manage plan' at the bottom of the platform
Expand Down Expand Up @@ -204,7 +204,7 @@ description: "Understand different plans at Relevance AI, and learn how to manag
<Accordion title="Can I purchase additional Actions and Vendor Credits if I run out?">
Yes! You can purchase additional Actions and Vendor Credits if you have a subscription.

Actions are priced at $80 USD per 1,000 Actions, and Vendor Credits are priced at $10 USD per 10,000 Vendor Credits.
Actions are priced at $80 USD per 1,000 Actions, and Vendor Credits are priced at $20 USD per 10,000 Vendor Credits.

Both Action top-ups and Vendor Credit top-ups roll over. This is different from your plan's included Actions, which reset at renewal. Purchased Action top-ups will carry forward to your next billing cycle, and Vendor Credit top-ups roll over indefinitely.
</Accordion>
Expand Down Expand Up @@ -269,13 +269,13 @@ description: "Understand different plans at Relevance AI, and learn how to manag
- Specific costs can be found in the `model` selector within the platform.

<Frame>
![](/images/model-selector.png)
![The model selector in Relevance AI showing available LLMs and their credit costs](/images/model-selector.png)
</Frame>

#### Knowledge sync

- Knowledge is our RAG (Retrieval-Augmented Generation) solution that enables you to provide additional context to your agents and tools.
- When syncing knowledge, yourdata is vectorized to enable search capabilities.
- When syncing knowledge, your data is vectorized to enable search capabilities.
- Knowledge sync operations have the same base credit cost as a tool run.

### Credit allocation and reset
Expand Down Expand Up @@ -314,8 +314,8 @@ description: "Understand different plans at Relevance AI, and learn how to manag

You can also see how many credits your Agent used, broken down by each Tool and your Agent's LLM cost.

<div style={{ width:"100%",position:"relative","padding-top":"56.75%" }}>
<iframe src="https://app.supademo.com/embed/cmdy9kmsa8eo39f96j64ckfzb" frameBorder="0" title="How to view the credit usage of an Agent run" allow="clipboard-write; fullscreen" webkitAllowFullscreen="true" mozAllowFullscreen="true" allowFullscreen style={{ position:"absolute",top:0,left:0,width:"100%",height:"100%",border:"3px solid #5E43CE",borderRadius:"10px" }} />
<div style={{ width: '100%', position: 'relative', paddingTop: '56.25%' }}>
<iframe src="https://app.supademo.com/embed/cmdy9kmsa8eo39f96j64ckfzb" frameBorder="0" title="How to view the credit usage of an Agent run" allow="clipboard-write; fullscreen" webkitAllowFullscreen="true" mozAllowFullscreen="true" allowFullscreen style={{ position: 'absolute', top: 0, left: 0, width: '100%', height: '100%', border: '3px solid #5E43CE', borderRadius: '10px' }} />
</div>

1. First, access the run of your Agent you want to view credits on, on the Run screen
Expand Down Expand Up @@ -358,8 +358,8 @@ description: "Understand different plans at Relevance AI, and learn how to manag

You can cancel your Relevance AI subscription at any time by following this tutorial:

<div style={{ width:"100%",position:"relative","padding-top":"56.75%" }}>
<iframe src="https://app.supademo.com/embed/cmaypwh9o8hb9ho3rmx2lo1j6" frameBorder="0" title="How to cancel your subscription in Relevance AI" allow="clipboard-write; fullscreen" webkitAllowFullscreen="true" mozAllowFullscreen="true" allowFullscreen style={{ position:"absolute",top:0,left:0,width:"100%",height:"100%",border:"3px solid #5E43CE",borderRadius:"10px" }} />
<div style={{ width: '100%', position: 'relative', paddingTop: '56.25%' }}>
<iframe src="https://app.supademo.com/embed/cmaypwh9o8hb9ho3rmx2lo1j6" frameBorder="0" title="How to cancel your subscription in Relevance AI" allow="clipboard-write; fullscreen" webkitAllowFullscreen="true" mozAllowFullscreen="true" allowFullscreen style={{ position: 'absolute', top: 0, left: 0, width: '100%', height: '100%', border: '3px solid #5E43CE', borderRadius: '10px' }} />

</div>

Expand All @@ -372,16 +372,16 @@ description: "Understand different plans at Relevance AI, and learn how to manag

If the platform has confirmed your cancellation is successful, you do not need to reach out to our support team.

Once you cancel, you'll still have access to your upgraded features until your next renewal date. You will not have your subscription immediately cancelled, and your latest payment will not be refunded. If you have any further questions about cancellation, please [reach out to our support team](https://relevanceai.com/docs/get-started/support).
Once you cancel, you'll still have access to your upgraded features until your next renewal date. You will not have your subscription immediately cancelled, and your latest payment will not be refunded. If you have any further questions about cancellation, please [reach out to our support team](/get-started/support).

## Invoices and receipts

Invoices and receipts for payment will be sent to the user at your company who purchased the subscription / credits at the time of purchase. You'll also be sent a receipt / invoice at every renewal.

However, if you need to get a new invoice / receipt, or find invoices / receipts in the platform, please follow these steps:

<div style={{ width:"100%",position:"relative","padding-top":"56.75%" }}>
<iframe src="https://app.supademo.com/embed/cmayxs0dm8m6qho3rskl47udq" frameBorder="0" title="How to grab your invoices and receipts from Relevance AI" allow="clipboard-write; fullscreen" webkitAllowFullscreen="true" mozAllowFullscreen="true" allowFullscreen style={{ position:"absolute",top:0,left:0,width:"100%",height:"100%",border:"3px solid #5E43CE",borderRadius:"10px" }} />
<div style={{ width: '100%', position: 'relative', paddingTop: '56.25%' }}>
<iframe src="https://app.supademo.com/embed/cmayxs0dm8m6qho3rskl47udq" frameBorder="0" title="How to grab your invoices and receipts from Relevance AI" allow="clipboard-write; fullscreen" webkitAllowFullscreen="true" mozAllowFullscreen="true" allowFullscreen style={{ position: 'absolute', top: 0, left: 0, width: '100%', height: '100%', border: '3px solid #5E43CE', borderRadius: '10px' }} />

</div>

Expand All @@ -405,7 +405,7 @@ description: "Understand different plans at Relevance AI, and learn how to manag
<Accordion title="I've accidentally upgraded with annual billing, but I meant to upgrade with monthly billing. How do I change to monthly billing going forward?">
Unfortunately if you change in platform, this change will only be put into place at your next renewal date in a year.

If you want to change to monthly billing immediately, you'll need to [reach out to our support team](https://relevanceai.com/docs/get-started/support).
If you want to change to monthly billing immediately, you'll need to [reach out to our support team](/get-started/support).
</Accordion>
<Accordion title="I've just renewed but it's showing that I've already used all of my credits?">
Check your credit counter to make sure you've read this correctly. Your credits counter will show you **the number of credits you have left to use**, not the number of credits you've used.
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