Event Management System - Complete Business Plan & Technical Details

Table of Contents

1. System Architecture Overview
2. Database Schema & Relationships
3. Feature Modules & Controllers
4. View Structure
5. Business Logic & Workflows
6. Business Model & Revenue Streams
7. Implementation Roadmap
8. API Endpoints Reference

---

System Architecture Overview

┌─────────────────────────────────────────────────────────────────┐
│                    ORGANIZATION (Multi-tenant)                  │
├─────────────────────────────────────────────────────────────────┤
│  Users → Teams → OrgMembers → Roles/Permissions                 │
└─────────────────────────────────────────────────────────────────┘
                              │
        ┌─────────────────────┼─────────────────────┐
        ▼                     ▼                     ▼
┌───────────────┐    ┌───────────────┐    ┌───────────────┐
│    EVENTS     │    │   TICKETING   │    │   PAYMENTS    │
│ - Categories  │    │ - TicketTypes │    │ - Invoices    │
│ - Tags        │    │ - Inventory   │    │ - Refunds     │
│ - Sessions    │    │ - Orders      │    │ - Discounts   │
│ - Media       │    │ - Waitlist    │    │ - Currencies  │
└───────────────┘    └───────────────┘    └───────────────┘
        │                     │                     │
        └─────────────────────┼─────────────────────┘
                              ▼
                    ┌───────────────┐
                    │ REGISTRATION  │
                    └───────────────┘
                              │
        ┌─────────────────────┼─────────────────────┐
        ▼                     ▼                     ▼
┌───────────────┐    ┌───────────────┐    ┌───────────────┐
│   CHECKIN     │    │    SURVEYS    │    │   ANALYTICS   │
│ - Devices     │    │ - Questions   │    │ - KPIs        │
│ - Attendance  │    │ - Responses   │    │ - Reports     │
└───────────────┘    └───────────────┘    └───────────────┘

Core Entity Hierarchy

User (root entity)
├── Organization (multi-tenant structure)
│   ├── OrgMembers
│   └── Teams
├── OrganizerProfile
├── Event (main entity)
│   ├── Sessions
│   ├── TicketTypes
│   ├── Speakers
│   ├── Sponsors
│   └── Media
├── Registration
│   ├── OrderItems
│   └── Tickets
├── Payment
│   ├── Invoice
│   └── Refunds
└── Roles & Permissions

---

Database Schema & Relationships

Key Relationship Patterns

Pattern	Description	Example
Many-to-Many with Pivot	Junction tables with extra data	Users ↔ Organizations (via org_members with role)
One-to-Many	Parent to children	Event → Sessions, Event → Tickets
Polymorphic-like	Multiple entities relating to one	Speakers, Sponsors, Media → Events

Entity Categories

A. User Management & Authentication (7 Models)

Model	Purpose	Key Fields
User	Primary authentication	email, phone, locale, is_active
OrganizerProfile	Extended organizer info	display_name, bio, verified
Role	RBAC system	name, description
Permission	Fine-grained access	name, resource, action
UserRole	User-role junction	user_id, role_id, assigned_at
Team	Organizational grouping	name, organization_id
TeamMember	Team membership	team_id, user_id, assigned_role

B. Organization Management (3 Models)

Model	Purpose	Key Fields
Organization	Multi-tenant container	name, slug, settings
OrgMember	Organization membership	org_id, user_id, member_role
AuditLog	Activity tracking	action, ip_address, timestamp

C. Event Management (10 Models)

Model	Purpose	Key Fields
Event	Core event entity	title, description, start_date, end_date, capacity, status
EventCategory	Event classification	name, slug, parent_id
EventTag	Flexible tagging	name, slug
EventTagLink	Tag junction	event_id, tag_id
EventMedia	Event media files	event_id, file_path, role
Session	Event sessions/tracks	title, start_time, end_time, room
SessionMaterial	Session resources	session_id, file_path, type
Venue	Physical venues	name, address, city, capacity
VenueFacility	Venue amenities	venue_id, facility_name
EventVenueBooking	Venue reservations	event_id, venue_id, booked_from, booked_to

D. Ticketing System (6 Models)

Model	Purpose	Key Fields
TicketType	Ticket tiers	event_id, name, price, capacity, refundable
Ticket	Individual tickets	ticket_type_id, ticket_code, qr_code
TicketInventory	Stock tracking	ticket_type_id, remaining_count
OrderItem	Purchase line items	registration_id, ticket_type_id, quantity, unit_price
DiscountCode	Promotional codes	code, percent_off, valid_from, valid_to, max_uses
CouponRedemption	Discount applications	discount_code_id, registration_id

E. Speaker & Sponsor Management (6 Models)

Model	Purpose	Key Fields
Speaker	Speaker profiles	name, bio, email, company, photo
EventSpeaker	Speaker-event assignment	event_id, speaker_id, role
SessionSpeaker	Speaker-session mapping	session_id, speaker_id
Sponsor	Sponsor profiles	name, logo, contact_email
EventSponsor	Sponsor-event assignment	event_id, sponsor_id, level, amount

F. Registration & Attendee (4 Models)

Model	Purpose	Key Fields
Registration	Event registration	user_id, event_id, status, booking_reference
Waitlist	Waiting list	event_id, user_id, priority, notified
Seat	Venue seating	venue_id, section, row, seat_number, status
Location	Geographic reference	name, latitude, longitude

G. Payment & Financial (5 Models)

Model	Purpose	Key Fields
Payment	Payment records	registration_id, amount, currency, provider, status
Invoice	Billing documents	payment_id, invoice_number, total, billing_address
Refund	Refund management	payment_id, amount, reason, status
Currency	Multi-currency	code, name, symbol, exchange_rate

H. Attendee Services (4 Models)

Model	Purpose	Key Fields
Accommodation	Hotel options	event_id, name, nightly_price
Transportation	Transport arrangements	event_id, type, provider
MealPlan	Meal options	event_id, type, price
Reminder	Event reminders	event_id, user_id, remind_at, message

I. Check-in & Attendance (3 Models)

Model	Purpose	Key Fields
Checkin	Check-in records	registration_id, checkin_time, method, scanned_by
CheckinDevice	Scanning devices	device_name, location, status
AttendanceStat	Attendance metrics	event_id, total_registered, total_attended, rate

J. Communication (5 Models)

Model	Purpose	Key Fields
Message	User messaging	sender_id, receiver_id, event_id, content, is_read
Notification	System notifications	user_id, title, body, is_read, sent_at
SystemMessage	Broadcast messages	title, content, target_audience
Reminder	Scheduled reminders	remind_at, message
EmailTemplate	Email templates	name, subject, body, variables

K. Feedback & Support (5 Models)

Model	Purpose	Key Fields
Feedback	Post-event feedback	event_id, user_id, rating, comments
Survey	Survey management	event_id, title, is_active
SurveyQuestion	Survey questions	survey_id, question, type, required
SurveyResponse	User responses	survey_question_id, user_id, answer
SupportTicket	Support requests	user_id, subject, status
SupportResponse	Support replies	ticket_id, responder_id, message

L. Analytics & Reporting (4 Models)

Model	Purpose	Key Fields
AnalyticsEvent	Event tracking	event_type, payload (JSON)
AnalyticsReport	Aggregated reports	report_type, data, generated_at
EventKpi	KPI measurements	event_id, kpi_id, value
Kpi	KPI definitions	name, calculation_method

M. Supporting Entities (4 Models)

Model	Purpose	Key Fields
FileStorage	File management	file_path, file_type, size
ApiIntegration	Third-party APIs	provider, api_key, settings
Language	i18n support	code, name, is_default
Media	Media assets	file_path, file_type, uploaded_by

---

Feature Modules & Controllers

Module 1: Authentication & User Management

Controllers

Controller	Actions	Description
AuthController	login, register, logout, forgotPassword, resetPassword, verifyEmail	User authentication
UserController	profile, update, changePassword, delete, uploadAvatar	User profile management
RoleController	index, store, update, destroy, assignPermissions	Role management
PermissionController	index, store, update, destroy	Permission management
TeamController	index, store, update, destroy, addMember, removeMember	Team management

Routes

// Auth Routes
Route::post('/auth/register', [AuthController::class, 'register']);
Route::post('/auth/login', [AuthController::class, 'login']);
Route::post('/auth/logout', [AuthController::class, 'logout']);
Route::post('/auth/forgot-password', [AuthController::class, 'forgotPassword']);
Route::post('/auth/reset-password', [AuthController::class, 'resetPassword']);
Route::post('/auth/verify-email/{token}', [AuthController::class, 'verifyEmail']);

// User Routes (authenticated)
Route::get('/user/profile', [UserController::class, 'profile']);
Route::put('/user/profile', [UserController::class, 'update']);
Route::put('/user/password', [UserController::class, 'changePassword']);
Route::post('/user/avatar', [UserController::class, 'uploadAvatar']);

// Admin Routes
Route::apiResource('/admin/roles', RoleController::class);
Route::post('/admin/roles/{role}/permissions', [RoleController::class, 'assignPermissions']);
Route::apiResource('/admin/permissions', PermissionController::class);
Route::apiResource('/admin/teams', TeamController::class);
Route::post('/admin/teams/{team}/members', [TeamController::class, 'addMember']);
Route::delete('/admin/teams/{team}/members/{user}', [TeamController::class, 'removeMember']);

---

Module 2: Organization Management

Controllers

Controller	Actions	Description
OrganizationController	index, store, show, update, destroy, members, settings	Organization CRUD
OrgMemberController	index, invite, updateRole, remove	Member management
OrganizerProfileController	show, store, update, verify	Organizer profiles
AuditLogController	index, show, export	Audit trail viewing

Routes

Route::apiResource('/organizations', OrganizationController::class);
Route::get('/organizations/{org}/members', [OrganizationController::class, 'members']);
Route::put('/organizations/{org}/settings', [OrganizationController::class, 'settings']);

Route::post('/organizations/{org}/members/invite', [OrgMemberController::class, 'invite']);
Route::put('/organizations/{org}/members/{member}/role', [OrgMemberController::class, 'updateRole']);
Route::delete('/organizations/{org}/members/{member}', [OrgMemberController::class, 'remove']);

Route::get('/organizer-profile', [OrganizerProfileController::class, 'show']);
Route::post('/organizer-profile', [OrganizerProfileController::class, 'store']);
Route::put('/organizer-profile', [OrganizerProfileController::class, 'update']);

Route::get('/admin/audit-logs', [AuditLogController::class, 'index']);
Route::get('/admin/audit-logs/{log}', [AuditLogController::class, 'show']);
Route::get('/admin/audit-logs/export', [AuditLogController::class, 'export']);

---

Module 3: Event Management (Core)

Controllers

Controller	Actions	Description
EventController	index, store, show, update, destroy, publish, cancel, duplicate	Event CRUD
EventCategoryController	index, store, update, destroy	Category management
EventTagController	index, store, update, destroy, attach, detach	Tag management
EventMediaController	index, store, update, destroy, reorder	Media management
SessionController	index, store, show, update, destroy, assignSpeaker	Session management
SessionMaterialController	index, store, destroy	Session materials

Routes

// Public Event Routes
Route::get('/events', [EventController::class, 'index']);
Route::get('/events/{event}', [EventController::class, 'show']);
Route::get('/events/{event}/sessions', [SessionController::class, 'index']);

// Organizer Event Routes
Route::post('/organizer/events', [EventController::class, 'store']);
Route::put('/organizer/events/{event}', [EventController::class, 'update']);
Route::delete('/organizer/events/{event}', [EventController::class, 'destroy']);
Route::post('/organizer/events/{event}/publish', [EventController::class, 'publish']);
Route::post('/organizer/events/{event}/cancel', [EventController::class, 'cancel']);
Route::post('/organizer/events/{event}/duplicate', [EventController::class, 'duplicate']);

// Event Media
Route::get('/organizer/events/{event}/media', [EventMediaController::class, 'index']);
Route::post('/organizer/events/{event}/media', [EventMediaController::class, 'store']);
Route::put('/organizer/events/{event}/media/reorder', [EventMediaController::class, 'reorder']);
Route::delete('/organizer/events/{event}/media/{media}', [EventMediaController::class, 'destroy']);

// Sessions
Route::apiResource('/organizer/events/{event}/sessions', SessionController::class);
Route::post('/organizer/sessions/{session}/speakers/{speaker}', [SessionController::class, 'assignSpeaker']);
Route::post('/organizer/sessions/{session}/materials', [SessionMaterialController::class, 'store']);

// Categories & Tags
Route::apiResource('/admin/event-categories', EventCategoryController::class);
Route::apiResource('/admin/event-tags', EventTagController::class);
Route::post('/organizer/events/{event}/tags/{tag}', [EventTagController::class, 'attach']);
Route::delete('/organizer/events/{event}/tags/{tag}', [EventTagController::class, 'detach']);

Event Status Flow

┌─────────┐     publish()     ┌───────────┐    event starts    ┌─────────┐    event ends    ┌───────────┐
│  DRAFT  │ ─────────────────►│ PUBLISHED │ ──────────────────►│ ONGOING │ ────────────────►│ CONCLUDED │
└─────────┘                   └───────────┘                    └─────────┘                  └───────────┘
                                    │
                                    │ cancel()
                                    ▼
                              ┌───────────┐
                              │ CANCELLED │
                              └───────────┘

---

Module 4: Venue & Location

Controllers

Controller	Actions	Description
VenueController	index, store, show, update, destroy, availability	Venue CRUD
VenueFacilityController	index, store, destroy	Facility management
SeatController	index, store, update, destroy, bulkCreate	Seating management
EventVenueBookingController	store, update, destroy, checkAvailability	Booking management
LocationController	index, store, update, destroy	Location management

Routes

Route::apiResource('/venues', VenueController::class);
Route::get('/venues/{venue}/availability', [VenueController::class, 'availability']);
Route::get('/venues/{venue}/facilities', [VenueFacilityController::class, 'index']);
Route::post('/venues/{venue}/facilities', [VenueFacilityController::class, 'store']);
Route::delete('/venues/{venue}/facilities/{facility}', [VenueFacilityController::class, 'destroy']);

Route::get('/venues/{venue}/seats', [SeatController::class, 'index']);
Route::post('/venues/{venue}/seats', [SeatController::class, 'store']);
Route::post('/venues/{venue}/seats/bulk', [SeatController::class, 'bulkCreate']);
Route::put('/venues/{venue}/seats/{seat}', [SeatController::class, 'update']);

Route::post('/organizer/events/{event}/venue-booking', [EventVenueBookingController::class, 'store']);
Route::get('/venues/{venue}/check-availability', [EventVenueBookingController::class, 'checkAvailability']);

Route::apiResource('/locations', LocationController::class);

---

Module 5: Ticketing System

Controllers

Controller	Actions	Description
TicketTypeController	index, store, show, update, destroy	Ticket type CRUD
TicketController	index, show, generate, validate, transfer, download	Ticket management
TicketInventoryController	show, reserve, release	Inventory management
DiscountCodeController	index, store, show, update, destroy, validate	Discount codes
CouponRedemptionController	store, index	Coupon tracking

Routes

// Ticket Types (Organizer)
Route::apiResource('/organizer/events/{event}/ticket-types', TicketTypeController::class);

// Tickets
Route::get('/attendee/tickets', [TicketController::class, 'index']);
Route::get('/attendee/tickets/{ticket}', [TicketController::class, 'show']);
Route::get('/attendee/tickets/{ticket}/download', [TicketController::class, 'download']);
Route::post('/attendee/tickets/{ticket}/transfer', [TicketController::class, 'transfer']);

// Ticket Validation (Check-in staff)
Route::post('/staff/tickets/validate', [TicketController::class, 'validate']);

// Inventory
Route::get('/organizer/ticket-types/{ticketType}/inventory', [TicketInventoryController::class, 'show']);

// Discount Codes
Route::apiResource('/organizer/events/{event}/discount-codes', DiscountCodeController::class);
Route::post('/discount-codes/validate', [DiscountCodeController::class, 'validate']);

Ticket Generation Flow

TicketType Created
       │
       ▼
TicketInventory Created (initial count = capacity)
       │
       ▼
Registration + Payment Complete
       │
       ▼
Ticket Generated (unique ticket_code + QR)
       │
       ▼
TicketInventory.remaining_count decremented

---

Module 6: Registration & Checkout

Controllers

Controller	Actions	Description
RegistrationController	index, store, show, update, cancel	Registration CRUD
OrderItemController	store, update, destroy	Cart management
WaitlistController	join, leave, position, notify	Waitlist management
CheckoutController	initiate, complete, abandon	Checkout flow

Routes

// Registration
Route::get('/attendee/registrations', [RegistrationController::class, 'index']);
Route::post('/events/{event}/register', [RegistrationController::class, 'store']);
Route::get('/registrations/{registration}', [RegistrationController::class, 'show']);
Route::post('/registrations/{registration}/cancel', [RegistrationController::class, 'cancel']);

// Order Items (Cart)
Route::post('/registrations/{registration}/items', [OrderItemController::class, 'store']);
Route::put('/registrations/{registration}/items/{item}', [OrderItemController::class, 'update']);
Route::delete('/registrations/{registration}/items/{item}', [OrderItemController::class, 'destroy']);

// Waitlist
Route::post('/events/{event}/waitlist', [WaitlistController::class, 'join']);
Route::delete('/events/{event}/waitlist', [WaitlistController::class, 'leave']);
Route::get('/events/{event}/waitlist/position', [WaitlistController::class, 'position']);

// Checkout
Route::post('/registrations/{registration}/checkout', [CheckoutController::class, 'initiate']);
Route::post('/registrations/{registration}/checkout/complete', [CheckoutController::class, 'complete']);

Registration Flow

┌──────────────────────────────────────────────────────────────────────────┐
│                         REGISTRATION FLOW                                 │
└──────────────────────────────────────────────────────────────────────────┘

1. User selects event
        │
        ▼
2. Check capacity ───────────────────┐
        │                            │
        │ (available)                │ (full)
        ▼                            ▼
3. Create Registration          Join Waitlist
   (status: pending)                 │
        │                            │
        ▼                            │ (spot opens)
4. Add OrderItems ◄──────────────────┘
   (ticket types, qty)
        │
        ▼
5. Add Services (optional)
   - Accommodation
   - Transportation
   - Meal Plan
        │
        ▼
6. Apply Discount Code
   (CouponRedemption created)
        │
        ▼
7. Enter Billing Info
        │
        ▼
8. Process Payment
   (Payment record created)
        │
        ▼
9. Generate Invoice
        │
        ▼
10. Generate Tickets
    (unique codes + QR)
        │
        ▼
11. Send Confirmation Email
        │
        ▼
12. Registration Complete
    (status: confirmed)

---

Module 7: Payment & Financial

Controllers

Controller	Actions	Description
PaymentController	store, show, webhook, status	Payment processing
InvoiceController	index, show, download, email	Invoice management
RefundController	index, store, show, approve, process	Refund handling
CurrencyController	index, convert	Currency operations

Routes

// Payments
Route::post('/payments', [PaymentController::class, 'store']);
Route::get('/payments/{payment}', [PaymentController::class, 'show']);
Route::get('/payments/{payment}/status', [PaymentController::class, 'status']);
Route::post('/webhooks/stripe', [PaymentController::class, 'stripeWebhook']);
Route::post('/webhooks/paypal', [PaymentController::class, 'paypalWebhook']);

// Invoices
Route::get('/attendee/invoices', [InvoiceController::class, 'index']);
Route::get('/invoices/{invoice}', [InvoiceController::class, 'show']);
Route::get('/invoices/{invoice}/download', [InvoiceController::class, 'download']);
Route::post('/invoices/{invoice}/email', [InvoiceController::class, 'email']);

// Refunds
Route::get('/attendee/refunds', [RefundController::class, 'index']);
Route::post('/registrations/{registration}/refund', [RefundController::class, 'store']);
Route::get('/organizer/refunds', [RefundController::class, 'index']);
Route::post('/organizer/refunds/{refund}/approve', [RefundController::class, 'approve']);
Route::post('/organizer/refunds/{refund}/process', [RefundController::class, 'process']);

// Currency
Route::get('/currencies', [CurrencyController::class, 'index']);
Route::get('/currencies/convert', [CurrencyController::class, 'convert']);

Payment Flow

┌─────────────┐     ┌─────────────┐     ┌─────────────┐
│   PENDING   │────►│  PROCESSING │────►│  COMPLETED  │
└─────────────┘     └─────────────┘     └─────────────┘
                          │                    │
                          │                    │ (refund requested)
                          ▼                    ▼
                    ┌─────────────┐     ┌─────────────┐
                    │   FAILED    │     │  REFUNDED   │
                    └─────────────┘     └─────────────┘

---

Module 8: Speakers & Sponsors

Controllers

Controller	Actions	Description
SpeakerController	index, store, show, update, destroy	Speaker CRUD
EventSpeakerController	index, store, update, destroy	Event-speaker assignment
SessionSpeakerController	store, destroy	Session-speaker assignment
SponsorController	index, store, show, update, destroy	Sponsor CRUD
EventSponsorController	index, store, update, destroy	Event-sponsor assignment

Routes

// Speakers
Route::apiResource('/speakers', SpeakerController::class);
Route::get('/events/{event}/speakers', [EventSpeakerController::class, 'index']);
Route::post('/organizer/events/{event}/speakers', [EventSpeakerController::class, 'store']);
Route::put('/organizer/events/{event}/speakers/{speaker}', [EventSpeakerController::class, 'update']);
Route::delete('/organizer/events/{event}/speakers/{speaker}', [EventSpeakerController::class, 'destroy']);

// Session Speakers
Route::post('/organizer/sessions/{session}/speakers/{speaker}', [SessionSpeakerController::class, 'store']);
Route::delete('/organizer/sessions/{session}/speakers/{speaker}', [SessionSpeakerController::class, 'destroy']);

// Sponsors
Route::apiResource('/sponsors', SponsorController::class);
Route::get('/events/{event}/sponsors', [EventSponsorController::class, 'index']);
Route::post('/organizer/events/{event}/sponsors', [EventSponsorController::class, 'store']);
Route::put('/organizer/events/{event}/sponsors/{sponsor}', [EventSponsorController::class, 'update']);
Route::delete('/organizer/events/{event}/sponsors/{sponsor}', [EventSponsorController::class, 'destroy']);

Speaker Roles

Role	Description
keynote	Main keynote speaker
speaker	Regular session speaker
panelist	Panel discussion participant
moderator	Panel/session moderator
workshop_leader	Workshop facilitator

Sponsor Levels

Level	Typical Benefits
platinum	Logo on main stage, premium booth, speaking slot
gold	Large booth, logo on materials, session sponsorship
silver	Standard booth, logo on website
bronze	Logo on website, attendee bag insert
partner	In-kind sponsors, media partners

---

Module 9: Event Operations (Day-of)

Controllers

Controller	Actions	Description
CheckinController	scan, manual, undo, stats	Check-in operations
CheckinDeviceController	index, store, update, destroy, activate	Device management
AttendanceController	realtime, export, summary	Attendance tracking

Routes

// Check-in Operations
Route::post('/staff/checkin/scan', [CheckinController::class, 'scan']);
Route::post('/staff/checkin/manual', [CheckinController::class, 'manual']);
Route::post('/staff/checkin/{checkin}/undo', [CheckinController::class, 'undo']);
Route::get('/staff/events/{event}/checkin-stats', [CheckinController::class, 'stats']);

// Check-in Devices
Route::apiResource('/organizer/events/{event}/checkin-devices', CheckinDeviceController::class);
Route::post('/organizer/checkin-devices/{device}/activate', [CheckinDeviceController::class, 'activate']);
Route::post('/organizer/checkin-devices/{device}/deactivate', [CheckinDeviceController::class, 'deactivate']);

// Attendance
Route::get('/organizer/events/{event}/attendance/realtime', [AttendanceController::class, 'realtime']);
Route::get('/organizer/events/{event}/attendance/export', [AttendanceController::class, 'export']);
Route::get('/organizer/events/{event}/attendance/summary', [AttendanceController::class, 'summary']);

Check-in Methods

Method	Description
qr_scan	QR code scanned by device
manual	Manual lookup by staff
nfc	NFC badge tap
facial	Facial recognition

---

Module 10: Communication

Controllers

Controller	Actions	Description
NotificationController	index, send, markRead, markAllRead, preferences	Notifications
MessageController	index, store, show, markRead	Direct messaging
ReminderController	index, store, update, destroy	Reminders
EmailTemplateController	index, store, show, update, destroy, preview	Email templates
SystemMessageController	index, store, destroy	System announcements

Routes

// Notifications
Route::get('/notifications', [NotificationController::class, 'index']);
Route::post('/notifications/{notification}/read', [NotificationController::class, 'markRead']);
Route::post('/notifications/read-all', [NotificationController::class, 'markAllRead']);
Route::put('/notifications/preferences', [NotificationController::class, 'preferences']);

// Messages
Route::get('/messages', [MessageController::class, 'index']);
Route::post('/messages', [MessageController::class, 'store']);
Route::get('/messages/{message}', [MessageController::class, 'show']);
Route::post('/messages/{message}/read', [MessageController::class, 'markRead']);

// Reminders
Route::apiResource('/organizer/events/{event}/reminders', ReminderController::class);

// Email Templates
Route::apiResource('/organizer/email-templates', EmailTemplateController::class);
Route::get('/organizer/email-templates/{template}/preview', [EmailTemplateController::class, 'preview']);

// System Messages (Admin)
Route::apiResource('/admin/system-messages', SystemMessageController::class);

Automated Email Triggers

Trigger	Template	Timing
Registration confirmed	registration_confirmation	Immediate
Payment received	payment_receipt	Immediate
Ticket generated	ticket_delivery	Immediate
Event reminder	event_reminder	24h, 1h before
Post-event	feedback_request	24h after event
Waitlist spot available	waitlist_notification	When spot opens

---

Module 11: Feedback & Support

Controllers

Controller	Actions	Description
FeedbackController	index, store, show, aggregated	Feedback management
SurveyController	index, store, show, update, destroy, distribute, results	Survey management
SurveyQuestionController	store, update, destroy, reorder	Question management
SurveyResponseController	store, index	Response collection
SupportTicketController	index, store, show, update, close	Support tickets
SupportResponseController	store	Ticket responses

Routes

// Feedback
Route::post('/events/{event}/feedback', [FeedbackController::class, 'store']);
Route::get('/organizer/events/{event}/feedback', [FeedbackController::class, 'index']);
Route::get('/organizer/events/{event}/feedback/aggregated', [FeedbackController::class, 'aggregated']);

// Surveys
Route::apiResource('/organizer/events/{event}/surveys', SurveyController::class);
Route::post('/organizer/surveys/{survey}/distribute', [SurveyController::class, 'distribute']);
Route::get('/organizer/surveys/{survey}/results', [SurveyController::class, 'results']);

// Survey Questions
Route::post('/organizer/surveys/{survey}/questions', [SurveyQuestionController::class, 'store']);
Route::put('/organizer/surveys/{survey}/questions/{question}', [SurveyQuestionController::class, 'update']);
Route::delete('/organizer/surveys/{survey}/questions/{question}', [SurveyQuestionController::class, 'destroy']);
Route::post('/organizer/surveys/{survey}/questions/reorder', [SurveyQuestionController::class, 'reorder']);

// Survey Responses (Attendee)
Route::get('/surveys/{survey}', [SurveyController::class, 'show']);
Route::post('/surveys/{survey}/responses', [SurveyResponseController::class, 'store']);

// Support
Route::get('/support/tickets', [SupportTicketController::class, 'index']);
Route::post('/support/tickets', [SupportTicketController::class, 'store']);
Route::get('/support/tickets/{ticket}', [SupportTicketController::class, 'show']);
Route::post('/support/tickets/{ticket}/close', [SupportTicketController::class, 'close']);
Route::post('/support/tickets/{ticket}/responses', [SupportResponseController::class, 'store']);

Survey Question Types

Type	Description
text	Free text response
textarea	Long text response
radio	Single choice
checkbox	Multiple choice
rating	1-5 star rating
scale	1-10 scale
date	Date picker

---

Module 12: Analytics & Reporting

Controllers

Controller	Actions	Description
AnalyticsController	dashboard, eventMetrics, revenueReport, attendeeReport	Analytics
EventKpiController	index, track, compare	KPI tracking
AnalyticsReportController	index, generate, schedule, download	Report generation
AnalyticsEventController	track, query	Event tracking

Routes

// Analytics Dashboard
Route::get('/organizer/analytics/dashboard', [AnalyticsController::class, 'dashboard']);
Route::get('/organizer/events/{event}/analytics', [AnalyticsController::class, 'eventMetrics']);
Route::get('/organizer/analytics/revenue', [AnalyticsController::class, 'revenueReport']);
Route::get('/organizer/analytics/attendees', [AnalyticsController::class, 'attendeeReport']);

// KPIs
Route::get('/organizer/events/{event}/kpis', [EventKpiController::class, 'index']);
Route::post('/organizer/events/{event}/kpis/track', [EventKpiController::class, 'track']);
Route::get('/organizer/kpis/compare', [EventKpiController::class, 'compare']);

// Reports
Route::get('/organizer/reports', [AnalyticsReportController::class, 'index']);
Route::post('/organizer/reports/generate', [AnalyticsReportController::class, 'generate']);
Route::post('/organizer/reports/schedule', [AnalyticsReportController::class, 'schedule']);
Route::get('/organizer/reports/{report}/download', [AnalyticsReportController::class, 'download']);

// Event Tracking (Internal)
Route::post('/analytics/track', [AnalyticsEventController::class, 'track']);

Key Metrics

Metric	Calculation	Model
Registration Rate	registrations / views	AnalyticsEvent
Attendance Rate	checked_in / registered	AttendanceStat
Revenue per Event	sum(payments)	Payment
Avg Ticket Price	revenue / tickets_sold	OrderItem
Refund Rate	refunds / payments	Refund
Session Popularity	checkins per session	Checkin
Speaker Rating	avg(feedback.rating)	Feedback
NPS Score	promoters - detractors	SurveyResponse

---

View Structure

resources/views/
├── layouts/
│   ├── app.blade.php              # Main layout
│   ├── auth.blade.php             # Auth pages layout
│   ├── organizer.blade.php        # Organizer dashboard layout
│   ├── admin.blade.php            # Admin panel layout
│   └── public.blade.php           # Public pages layout
│
├── auth/
│   ├── login.blade.php
│   ├── register.blade.php
│   ├── forgot-password.blade.php
│   ├── reset-password.blade.php
│   └── verify-email.blade.php
│
├── public/                         # Public-facing pages
│   ├── home.blade.php             # Landing page
│   ├── events/
│   │   ├── index.blade.php        # Event listing/search
│   │   ├── show.blade.php         # Event detail page
│   │   ├── register.blade.php     # Registration form
│   │   └── checkout.blade.php     # Checkout page
│   ├── speakers/
│   │   ├── index.blade.php        # Speaker directory
│   │   └── show.blade.php         # Speaker profile
│   ├── sponsors/
│   │   └── index.blade.php        # Sponsor showcase
│   └── surveys/
│       └── show.blade.php         # Public survey form
│
├── attendee/                       # Attendee dashboard
│   ├── dashboard.blade.php        # Overview
│   ├── registrations/
│   │   ├── index.blade.php        # My registrations
│   │   └── show.blade.php         # Registration detail
│   ├── tickets/
│   │   ├── index.blade.php        # My tickets
│   │   └── show.blade.php         # Ticket detail + QR
│   ├── invoices/
│   │   └── index.blade.php        # My invoices
│   ├── messages/
│   │   └── index.blade.php        # Inbox
│   └── profile/
│       └── edit.blade.php         # Profile settings
│
├── organizer/                      # Organizer dashboard
│   ├── dashboard.blade.php        # Overview + stats
│   ├── events/
│   │   ├── index.blade.php        # My events
│   │   ├── create.blade.php       # Create event wizard
│   │   ├── edit.blade.php         # Edit event
│   │   ├── show.blade.php         # Event management hub
│   │   └── sessions/
│   │       ├── index.blade.php    # Session list
│   │       └── create.blade.php   # Create session
│   ├── tickets/
│   │   ├── index.blade.php        # Ticket types
│   │   └── create.blade.php       # Create ticket type
│   ├── speakers/
│   │   ├── index.blade.php        # Speaker list
│   │   └── create.blade.php       # Add speaker
│   ├── sponsors/
│   │   ├── index.blade.php        # Sponsor list
│   │   └── create.blade.php       # Add sponsor
│   ├── registrations/
│   │   └── index.blade.php        # All registrations
│   ├── checkin/
│   │   ├── index.blade.php        # Check-in dashboard
│   │   └── scan.blade.php         # QR scanner
│   ├── analytics/
│   │   ├── index.blade.php        # Analytics dashboard
│   │   └── reports.blade.php      # Reports
│   ├── surveys/
│   │   ├── index.blade.php        # Survey list
│   │   ├── create.blade.php       # Create survey
│   │   └── results.blade.php      # Survey results
│   └── settings/
│       └── index.blade.php        # Event settings
│
├── admin/                          # Admin panel
│   ├── dashboard.blade.php        # System overview
│   ├── users/
│   │   ├── index.blade.php        # User management
│   │   └── show.blade.php         # User detail
│   ├── organizations/
│   │   └── index.blade.php        # Organization list
│   ├── roles/
│   │   ├── index.blade.php        # Role management
│   │   └── permissions.blade.php  # Permission assignment
│   ├── audit-logs/
│   │   └── index.blade.php        # Audit log viewer
│   ├── support/
│   │   ├── index.blade.php        # Support tickets
│   │   └── show.blade.php         # Ticket detail
│   └── system/
│       └── settings.blade.php     # System settings
│
├── components/                     # Reusable Blade components
│   ├── event-card.blade.php       # Event card for listings
│   ├── ticket-selector.blade.php  # Ticket selection widget
│   ├── seating-chart.blade.php    # Interactive seating
│   ├── checkout-form.blade.php    # Payment form
│   ├── qr-scanner.blade.php       # QR code scanner
│   ├── rating-stars.blade.php     # Star rating input
│   ├── survey-question.blade.php  # Survey question renderer
│   ├── notification-bell.blade.php # Notification dropdown
│   └── stat-card.blade.php        # Statistics card
│
├── emails/                         # Email templates
│   ├── registration-confirmed.blade.php
│   ├── payment-receipt.blade.php
│   ├── ticket-delivery.blade.php
│   ├── event-reminder.blade.php
│   ├── feedback-request.blade.php
│   ├── waitlist-notification.blade.php
│   └── password-reset.blade.php
│
└── partials/                       # Shared partials
    ├── header.blade.php
    ├── footer.blade.php
    ├── sidebar.blade.php
    ├── flash-messages.blade.php
    └── pagination.blade.php

---

Business Logic & Workflows

1. Event Creation Workflow

┌─────────────────────────────────────────────────────────────────┐
│                    EVENT CREATION WIZARD                         │
└─────────────────────────────────────────────────────────────────┘

Step 1: Basic Info
├── Title, Description
├── Category, Tags
├── Start/End Date & Time
└── Event Type (in-person, virtual, hybrid)
        │
        ▼
Step 2: Venue Selection
├── Select existing venue OR
├── Create new venue
├── Book venue (EventVenueBooking)
└── Set capacity
        │
        ▼
Step 3: Ticket Setup
├── Create ticket types
│   ├── Name, Price, Capacity
│   ├── Early bird dates
│   └── Refund policy
└── Initialize inventory
        │
        ▼
Step 4: Schedule/Sessions
├── Create sessions/tracks
├── Set times and rooms
└── Assign speakers
        │
        ▼
Step 5: Speakers & Sponsors
├── Add/invite speakers
├── Set speaker roles
├── Add sponsors with tiers
└── Set sponsorship amounts
        │
        ▼
Step 6: Media & Branding
├── Upload cover image
├── Add gallery images
└── Upload documents
        │
        ▼
Step 7: Settings
├── Registration settings
├── Email templates
├── Reminder schedule
└── Survey configuration
        │
        ▼
Step 8: Review & Publish
├── Preview event page
├── Review all settings
└── Publish (change status to 'published')

2. Attendee Registration Workflow

┌─────────────────────────────────────────────────────────────────┐
│                    ATTENDEE JOURNEY                              │
└─────────────────────────────────────────────────────────────────┘

Discovery
├── Browse events (filter by category, location, date)
├── Search events
└── View event detail page
        │
        ▼
Pre-Registration
├── Check availability (capacity, dates)
├── View ticket types & pricing
└── Check discount codes
        │
        ▼
Registration (if capacity available)
├── Create Registration (status: pending)
├── Select ticket type(s) → OrderItem(s)
├── Select quantity
└── Choose add-ons (accommodation, meals, transport)
        │
        ├── If sold out → Join Waitlist (with priority)
        │
        ▼
Apply Discounts
├── Enter discount code
├── Validate code (dates, max uses)
└── Create CouponRedemption
        │
        ▼
Checkout
├── Review order summary
├── Enter billing information
├── Select payment method
└── Process payment
        │
        ▼
Post-Purchase
├── Payment → status: completed
├── Invoice generated
├── Ticket(s) generated with QR codes
├── Confirmation email sent
└── Registration → status: confirmed
        │
        ▼
Pre-Event
├── Receive reminder emails (24h, 1h)
├── Download tickets
├── View event schedule
└── Message organizers if needed
        │
        ▼
Event Day
├── Check-in (QR scan or manual)
├── Attend sessions
├── Network with other attendees
└── Participate in activities
        │
        ▼
Post-Event
├── Receive feedback request
├── Submit feedback (rating, comments)
├── Complete survey
└── Receive certificates (if applicable)

3. Payment Processing Workflow

┌─────────────────────────────────────────────────────────────────┐
│                    PAYMENT FLOW                                  │
└─────────────────────────────────────────────────────────────────┘

Initiate Payment
├── Calculate total (items + services - discounts)
├── Convert currency if needed
├── Create Payment record (status: pending)
└── Redirect to payment provider
        │
        ▼
Payment Provider (Stripe/PayPal)
├── User enters card details
├── 3D Secure if required
└── Provider processes payment
        │
        ├── Success ─────────────────────┐
        │                                │
        ├── Failure ──► Retry or Cancel  │
        │                                │
        ▼                                ▼
Webhook Received              Payment Confirmed
├── Validate signature        ├── Update Payment (status: completed)
├── Update Payment status     ├── Generate Invoice
└── Trigger post-payment      ├── Generate Tickets
    actions                   ├── Update Inventory
                              ├── Send confirmation email
                              └── Update Registration (status: confirmed)

Refund Flow
├── User requests refund
├── Check refund policy (refundable ticket type?)
├── Create Refund record (status: pending)
├── Organizer reviews & approves
├── Process refund via provider
├── Update Refund (status: processed)
├── Update Payment (status: refunded/partial)
└── Return inventory (if applicable)

4. Check-in Workflow

┌─────────────────────────────────────────────────────────────────┐
│                    CHECK-IN FLOW                                 │
└─────────────────────────────────────────────────────────────────┘

Setup (Before Event)
├── Register CheckinDevice(s)
├── Assign devices to locations
├── Activate devices
└── Test scanning

Check-in Operations
├── Staff opens scanner interface
├── Scan QR code OR manual lookup
│   │
│   ├── QR Scan
│   │   ├── Decode ticket_code
│   │   ├── Validate ticket
│   │   └── Check not already checked in
│   │
│   └── Manual Lookup
│       ├── Search by name, email, or booking ref
│       ├── Verify identity
│       └── Select correct ticket
│
├── Validation Results
│   ├── ✓ Valid → Create Checkin record
│   ├── ✗ Already checked in → Show warning
│   ├── ✗ Wrong event → Reject
│   └── ✗ Invalid ticket → Reject
│
└── Post Check-in
    ├── Update AttendanceStat (realtime)
    ├── Trigger welcome notification
    └── Print badge (if configured)

Real-time Dashboard
├── Total registered vs checked in
├── Check-ins per hour chart
├── Session attendance
└── Device activity log

5. Survey & Feedback Workflow

┌─────────────────────────────────────────────────────────────────┐
│                    FEEDBACK COLLECTION                           │
└─────────────────────────────────────────────────────────────────┘

Survey Creation (Organizer)
├── Create Survey (link to event)
├── Add SurveyQuestions
│   ├── Question text
│   ├── Question type (text, radio, rating, etc.)
│   ├── Options (for choice questions)
│   └── Required flag
├── Set question order
└── Activate survey

Distribution
├── Set distribution trigger (post-event)
├── Email sent to attendees
└── Link included in thank-you page

Collection
├── Attendee opens survey
├── Answers questions
├── Submit → SurveyResponse records created
└── Thank you confirmation

Analysis (Organizer)
├── View response count
├── Aggregate results
│   ├── Rating averages
│   ├── Choice distributions
│   └── Text response themes
├── Export to CSV/PDF
└── Compare across events

---

Business Model & Revenue Streams

Primary Revenue Streams

Stream	Description	Implementation
Ticket Sales	Commission on each ticket sold	Payment.amount * platform_fee_percent
Platform Subscription	Monthly fee for organizers	Organization tier system
Premium Features	Advanced analytics, white-label, etc.	Feature flags per organization
Payment Processing	Small fee on transactions	Payment provider markup

Secondary Revenue Streams

Stream	Description	Implementation
Sponsorship Management	Fee for managing sponsors	EventSponsor tracking
Add-on Services	Commission on accommodations, etc.	Service bookings through platform
API Access	Charge for API integrations	ApiIntegration usage tracking
Advertising	Promoted events, featured listings	Event promotion system

Pricing Tiers (Example)

Tier	Monthly Fee	Commission	Features
Free	$0	5% + $0.50/ticket	Basic event creation, 100 attendees max
Starter	$29	3% + $0.30/ticket	Unlimited attendees, basic analytics
Professional	$99	2% + $0.20/ticket	Advanced analytics, custom branding
Enterprise	Custom	1% negotiated	White-label, API access, dedicated support

Financial Reports

Report	Data Source	Purpose
Revenue by Event	Payment, OrderItem	Track event performance
Revenue by Ticket Type	OrderItem, TicketType	Optimize pricing
Refund Analysis	Refund, Payment	Monitor refund rates
Sponsor Revenue	EventSponsor	Track sponsorship income
Platform Commission	Payment	Calculate platform earnings

---

Implementation Roadmap

Phase 1: Foundation (Core Infrastructure)

Duration: Foundation phase

Tasks:

• Set up authentication (Laravel Sanctum)
• Implement User CRUD
• Implement Role & Permission system
• Create Organization management
• Build Team management
• Set up audit logging
• Create base layouts and components

Deliverables:

• Working authentication flow
• User dashboard
• Organization management
• Role-based access control

---

Phase 2: Event Management

Duration: Core features phase

Tasks:

• Implement Event CRUD
• Build event creation wizard
• Implement Category & Tag management
• Create Venue management
• Implement Session management
• Build Event media upload
• Create public event listing & detail pages

Deliverables:

• Event creation workflow
• Public event pages
• Session scheduling
• Venue booking

---

Phase 3: Ticketing & Registration

Duration: Ticketing phase

Tasks:

• Implement TicketType management
• Build ticket inventory system
• Create registration flow
• Implement shopping cart (OrderItems)
• Build discount code system
• Implement waitlist functionality
• Create ticket generation (with QR codes)

Deliverables:

• Complete ticketing system
• Registration checkout
• Discount codes
• Waitlist management

---

Phase 4: Payment Integration

Duration: Payment phase

Tasks:

• Integrate Stripe payment gateway
• Integrate PayPal (optional)
• Implement webhook handlers
• Build invoice generation
• Implement refund processing
• Set up multi-currency support
• Create financial reports

Deliverables:

• Working payment flow
• Invoice generation
• Refund processing
• Financial reporting

---

Phase 5: Speakers & Sponsors

Duration: Content phase

Tasks:

• Implement Speaker management
• Build speaker profile pages
• Create speaker-session assignment
• Implement Sponsor management
• Build sponsor showcase
• Create sponsorship tier system

Deliverables:

• Speaker directory
• Speaker profiles
• Sponsor showcase
• Sponsorship management

---

Phase 6: Communication

Duration: Communication phase

Tasks:

• Implement notification system
• Build in-app messaging
• Create email template system
• Implement reminder scheduling
• Set up automated emails
• Build notification preferences

Deliverables:

• Notification center
• Messaging system
• Automated email triggers
• Reminder system

---

Phase 7: Event Operations

Duration: Operations phase

Tasks:

• Build QR code scanner interface
• Implement check-in system
• Create check-in device management
• Build real-time attendance dashboard
• Implement attendance reporting
• Create badge printing integration

Deliverables:

• Check-in system
• Real-time attendance
• Device management
• Attendance reports

---

Phase 8: Feedback & Surveys

Duration: Feedback phase

Tasks:

• Implement feedback collection
• Build survey creator
• Create survey question types
• Implement survey distribution
• Build results aggregation
• Create support ticket system

Deliverables:

• Feedback system
• Survey builder
• Results dashboard
• Support system

---

Phase 9: Analytics & Reporting

Duration: Analytics phase

Tasks:

• Build analytics dashboard
• Implement event tracking
• Create KPI definitions
• Build report generator
• Implement data export
• Create comparison tools

Deliverables:

• Analytics dashboard
• KPI tracking
• Report generation
• Data export

---

Phase 10: Polish & Launch

Duration: Launch phase

Tasks:

• Performance optimization
• Security audit
• Mobile responsiveness
• Accessibility compliance
• Documentation
• User testing
• Bug fixes

Deliverables:

• Production-ready application
• Documentation
• Deployment guide

---

API Endpoints Reference

Authentication

Method	Endpoint	Description
POST	/api/auth/register	Register new user
POST	/api/auth/login	User login
POST	/api/auth/logout	User logout
POST	/api/auth/forgot-password	Request password reset
POST	/api/auth/reset-password	Reset password
GET	/api/auth/user	Get current user

Users

Method	Endpoint	Description
GET	/api/users	List users (admin)
GET	/api/users/{id}	Get user details
PUT	/api/users/{id}	Update user
DELETE	/api/users/{id}	Delete user
PUT	/api/user/profile	Update own profile
PUT	/api/user/password	Change password

Organizations

Method	Endpoint	Description
GET	/api/organizations	List organizations
POST	/api/organizations	Create organization
GET	/api/organizations/{id}	Get organization
PUT	/api/organizations/{id}	Update organization
DELETE	/api/organizations/{id}	Delete organization
GET	/api/organizations/{id}/members	List members
POST	/api/organizations/{id}/members	Add member
DELETE	/api/organizations/{id}/members/{userId}	Remove member

Events

Method	Endpoint	Description
GET	/api/events	List public events
POST	/api/events	Create event
GET	/api/events/{id}	Get event details
PUT	/api/events/{id}	Update event
DELETE	/api/events/{id}	Delete event
POST	/api/events/{id}/publish	Publish event
POST	/api/events/{id}/cancel	Cancel event
POST	/api/events/{id}/duplicate	Duplicate event

Sessions

Method	Endpoint	Description
GET	/api/events/{eventId}/sessions	List sessions
POST	/api/events/{eventId}/sessions	Create session
GET	/api/sessions/{id}	Get session
PUT	/api/sessions/{id}	Update session
DELETE	/api/sessions/{id}	Delete session
POST	/api/sessions/{id}/speakers/{speakerId}	Assign speaker

Ticket Types

Method	Endpoint	Description
GET	/api/events/{eventId}/ticket-types	List ticket types
POST	/api/events/{eventId}/ticket-types	Create ticket type
GET	/api/ticket-types/{id}	Get ticket type
PUT	/api/ticket-types/{id}	Update ticket type
DELETE	/api/ticket-types/{id}	Delete ticket type

Registrations

Method	Endpoint	Description
GET	/api/registrations	List user's registrations
POST	/api/events/{eventId}/register	Create registration
GET	/api/registrations/{id}	Get registration
POST	/api/registrations/{id}/cancel	Cancel registration
POST	/api/registrations/{id}/items	Add order item
DELETE	/api/registrations/{id}/items/{itemId}	Remove item

Payments

Method	Endpoint	Description
POST	/api/payments	Create payment
GET	/api/payments/{id}	Get payment
GET	/api/payments/{id}/status	Check payment status
POST	/api/webhooks/stripe	Stripe webhook
POST	/api/webhooks/paypal	PayPal webhook

Check-in

Method	Endpoint	Description
POST	/api/checkin/scan	Scan QR code
POST	/api/checkin/manual	Manual check-in
GET	/api/events/{eventId}/checkin/stats	Get check-in stats
GET	/api/events/{eventId}/attendance	Get attendance data

Surveys

Method	Endpoint	Description
GET	/api/events/{eventId}/surveys	List surveys
POST	/api/events/{eventId}/surveys	Create survey
GET	/api/surveys/{id}	Get survey
PUT	/api/surveys/{id}	Update survey
POST	/api/surveys/{id}/questions	Add question
POST	/api/surveys/{id}/responses	Submit response
GET	/api/surveys/{id}/results	Get results

Analytics

Method	Endpoint	Description
GET	/api/analytics/dashboard	Get dashboard data
GET	/api/events/{eventId}/analytics	Get event analytics
GET	/api/analytics/revenue	Revenue report
POST	/api/analytics/track	Track event

---

Appendix

Environment Variables

# Application
APP_NAME="Event Management System"
APP_ENV=production
APP_KEY=
APP_DEBUG=false
APP_URL=https://yourdomain.com

# Database
DB_CONNECTION=mysql
DB_HOST=127.0.0.1
DB_PORT=3306
DB_DATABASE=event_management
DB_USERNAME=root
DB_PASSWORD=

# Mail
MAIL_MAILER=smtp
MAIL_HOST=smtp.mailtrap.io
MAIL_PORT=2525
MAIL_USERNAME=
MAIL_PASSWORD=
MAIL_ENCRYPTION=tls
MAIL_FROM_ADDRESS=noreply@yourdomain.com
MAIL_FROM_NAME="${APP_NAME}"

# Payment Providers
STRIPE_KEY=
STRIPE_SECRET=
STRIPE_WEBHOOK_SECRET=

PAYPAL_CLIENT_ID=
PAYPAL_SECRET=
PAYPAL_MODE=sandbox

# File Storage
FILESYSTEM_DISK=s3
AWS_ACCESS_KEY_ID=
AWS_SECRET_ACCESS_KEY=
AWS_DEFAULT_REGION=us-east-1
AWS_BUCKET=

# Queue
QUEUE_CONNECTION=redis
REDIS_HOST=127.0.0.1
REDIS_PASSWORD=null
REDIS_PORT=6379

# Cache
CACHE_DRIVER=redis
SESSION_DRIVER=redis

Security Considerations

1. Authentication

   • Use Laravel Sanctum for API tokens
   • Implement rate limiting on auth endpoints
   • Require email verification

2. Authorization

   • Implement RBAC with granular permissions
   • Use policies for resource-level access
   • Validate organization membership

3. Data Protection

   • Encrypt sensitive data at rest
   • Use HTTPS everywhere
   • Sanitize all user inputs
   • Implement CSRF protection

4. Payment Security

   • Never store card details
   • Use payment provider tokens
   • Validate webhook signatures
   • Log all financial transactions

5. Audit Trail

   • Log all admin actions
   • Track user activity
   • Maintain IP address records
   • Implement data retention policies

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