conversation delete endpoint retain metrics and permission#379
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conversation delete endpoint retain metrics and permission#379
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aki21j
approved these changes
Feb 24, 2026
VarshSuresh
reviewed
Mar 2, 2026
descriptions/0/api.intercom.io.yaml
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| Deleting a conversation permanently removes it from the inbox. All sensitive data is deleted, including admin and user replies, conversation attributes, uploads, and related content. The conversation will still appear in reporting, though some data may be incomplete due to the deletion. | ||
| You can delete a single conversation. The behavior depends on the `retain_metrics` parameter: | ||
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| - **With `retain_metrics=true` (default)**: Soft deletes the conversation, removing sensitive data (admin and user replies, conversation attributes, uploads, and related content). The conversation will still appear in reporting, though some data may be incomplete due to the deletion. |
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Copying same comment from developer docs PR so we don't miss out based on the decision we take:
I am wondering if we should expose "soft-deletion" in the public docs. Because I am assuming customers think we hard delete it. 🤔
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Adding doc around
retain_metricsand permission inDELETE conversationin Unstable🤖 Generated with Claude Code