Senior content and developer-experience leader. 20 years building documentation platforms, API references, and AI-assisted authoring systems for engineering organizations — from a Series A AI startup to $1B+ enterprise portfolios.
This repo is a story of my career and a long-form portfolio of work I've shipped.
Independent consultant on AI evaluation and content operations with my LLC, KnowledgeFlow AI (aka Wizard of Docs). My clients since February 2026 include Mercor, OpenAI, Meta, and LinkedIn.
- Designing RLHF evaluation rubrics for technical content
- Assessing LLM outputs for technical accuracy and reliability
- Curating high-fidelity documentation datasets for model training and developer-experience improvement
- Implementing Claude Code and API integrations for systematic LLM output evaluation
May 2023 – January 2026
Vectara is an enterprise RAG/AI-agent platform. I joined during the seed round as the first and only documentation lead and stayed for almost three years. Before I joined Vectara, I had a brief contract with VSA Partners for a thought leadership project with IBM and SAP.
The entire documentation function and platform: strategy, infrastructure, authoring, tooling, governance. I used our amazing product to create some amazing agents and content generation workflows along with guardrails.
- The docs platform. Docusaurus, Netlify, GitHub-based docs-as-code workflow. Versioned API reference, multi-audience IA, full search. Live at docs.vectara.com.
- A Diataxis-based IA with progressive disclosure. Visitors land in the "what" and "why" before diving into data ingestion, search and retrieval, agents, and security (AuthN and AuthZ). The flow gets developers to Hello World fast, then deep where it matters.
- REST API reference organized for rapid integration, generated from OpenAPI. Available at
/docs/rest-api. - Python SDK guide for modern developer audiences.
- Custom Docusaurus plugins for displaying code samples and rendering API authentication methods.
- An automated changelog generator that uses pull request titles and tags to produce a categorized changelog with no manual upkeep.
- Internal AI agents built on Vectara's own product to improve technical writing workflows (drafting, validation, consistency checking). The functionality has since been rebuilt in other personal projects.
- Hundreds of contributions to the Vectara documentation repository (repo was made private in May 2026).
- Accelerated documentation update cycles by ~40% via AI-assisted authoring and prompt-driven generation
- Reduced documentation errors by ~30% via custom Docusaurus plugins and validation components in CI
- Converted static documentation into an AI-driven self-service portal that reduced support inquiries
- Established data-informed quality standards via engagement signals, search behavior, and support-deflection metrics
Docusaurus · OpenAPI · Git/GitHub · Netlify · Diataxis · Markdown/MDX · Claude Code · custom plugin development
August 2022 – April 2023
Led a team of technical writers and documentation engineers covering 25+ products across Stadia, Immersive Stream, Android, iOS, UX Material Design, and internal security frameworks.
- Live Stream API documentation — high-concurrency API reference for Stadia's streaming infrastructure.
- Immersive Stream documentation — cloud streaming technology for developers.
- New documentation standards, templates, and best practices across multiple product areas, with measurable consistency and quality lift.
- Data-driven OKRs and KPIs informed by user feedback and stakeholder input.
Stadia was sunset by Google and the developer-facing pages were removed from developers.google.com. The work shipped; the product didn't survive. Official statements remain at stadia.google.com/gg. I had already started leading the Core Experience content consolidation and modernization (~25 projects) with an approved roadmap when I became part of the 12k.
- ~20% increase in consistency and quality across
- Established structured goal-setting, regular performance check-ins, and career development planning for the team as Google was introducing GRAD performance calibrations.
Internal Google docs tooling · CI/CD pipelines · Material Design system
November 2019 – August 2022
Directed content strategy and information architecture for the infrastructure and platform portfolios, which generated over $1.4 billion in annual revenue.
- A team of 14 senior and staff technical writers across automation, databases, DevOps, ML, networking, performance management, security, and storage.
- The standards, templates, and tooling that 40+ Continuous Delivery streams used to ship documentation.
- Formed Content Councils with Product Management, Engineering, UX, Marketing, and Sales to standardize terminology across previously siloed product teams.
- Created reusable templates and checklists that gave legacy enterprise tools a unified look and feel:
- "Using the REST API" template
- Installation Checklist
- Day 1 Task Checklist
I led documentation strategy across 60+ products. Highlights below.
Mainframe Operational Intelligence (MOI) (Rebranded as WatchTower)
- Getting Started, Preparing for Installation, Installing, and Integrating sections received an STC Award of Excellence.
- Prerequisite and installation content vetted by customers for smooth multi-product installs.
- Architectural diagrams to help customers plan deployments.
- The Installation Checklist became a customer favorite.
- Troubleshooting section reduced support contact volume. IDMS — one of the highest-revenue products
- Built the REST API documentation to modernize legacy database interactions for developers. Most IDMS customers were not using REST APIs until ~2019.
- Documented DCMT Services with direct and Zowe URLs and full request/response examples (e.g., DCMT Statistics).
- IDMS Performance Metrics reference covering active systems, communication lines, and SQL transactions.
- IDMS integrates with Zowe (Broadcom + IBM + Rocket collaboration) — added integration documentation. Datacom — another high-revenue database product
- Created the Systems REST API template (used across multiple APIs).
- Mentored newer writers on API documentation standards and templates. OPS/MVS Event Management and Automation
- Detailed parameter and coding examples for developers maintaining event automation.
- Best Practices section featured prominently per customer request. NetMaster Network Management for TCP/IP
- Multiple related documentation sets, including Reference content and task-based Administering sections optimized for search.
- Authored WebSocket API documentation — the product's first WebSocket implementation.
- Getting Started section addresses the wave of legacy users training replacements (a recurring theme across mainframe products). Mainframe Team Center — Content Viewer
- API Reference built with Swagger and OpenAPI. Won an STC Award.
- Created the entire documentation set from scratch for a brand-new product. Output Management Web Viewer
- Installing section covers every realistic deployment scenario customers might encounter.
- Architectural diagrams support deployment planning. Mainframe Team Center — Network Management
- Produced YouTube videos covering functionality.
- Utilities section includes substantial sample-output coverage.
XCOM Data Transport for UNIX/Linux · View · Service Desk Manager · MICS Resource Management
Other writers followed my REST API templates and OpenAPI best practices on these products
Authored, edited, or collaborated on positioning materials for technical leadership:
- Mainframe Operational Intelligence (WatchTower) strategic overview
- MRI Security E-Book
- Web Viewer brief
- NetMaster Network Intelligence brief
- IDMS and Datacom DBA whitepapers on open source and APIs for monitoring
- ~25% reduction in documentation release cycle time
- ~20% increase in overall productivity through standardized agile documentation workflows
- ~30% increase in cross-functional capacity through shared OKRs and KPIs
- ~25% reduction in onboarding time via Adobe Experience Manager and DITA training
- ~50–60% rise in page views for key products via SEO improvements informed by Google Analytics
- ~25% growth in department personnel and expertise
- Higher WCAG 2.1 compliance scores across multilingual experiences
Adobe Experience Manager (DITA) · Confluence · Figma · CI/CD pipelines · OpenAPI/Swagger · SAFe (Scaled Agile Framework) · Google Analytics
July 2015 – November 2019 (CA Technologies: Senior Technical Writer 2010–2015; Technical Writer 2007–2010)
Twelve years across multiple roles, from Technical Writer to Principal / Team Lead. The work spans the foundational craft and the leadership and standardization work that later defined my approach at Broadcom.
- Global product content strategy and information architecture for machine-learning solutions, mainframe web components, and product integrations.
- Leading a team of six writers across North America and India.
- The product-specific Content Councils with Development, UX, Marketing, Product Management, Support, and Sales.
- Award-winning API developer documentation using Swagger, OpenAPI, and Confluence. Set the corporate API documentation standards.
- Migration from Author-it (DITA) to Confluence — consolidated large documentation spaces.
- Global workshops on DITA, structured authoring, UX, and rich-media production for distributed teams.
- Rich-media content including YouTube overviews and tutorials produced with Adobe Captivate, TechSmith Camtasia, and ActivePresenter.
- STC Award of Excellence — CA Mainframe Operational Intelligence installation content. The release goal was a phased installation approach for customers whose teams have different roles across stages.
- STC Award of Merit — CA OM WebViewer Release 12.1.00 Bookshelf design. Improved documentation navigation and deployment-scenario coverage.
- Multiple additional STC Awards of Excellence and Merit across content types.
Author-it (DITA) → Confluence · Swagger/OpenAPI · Adobe Captivate · TechSmith Camtasia · ActivePresenter · DocOps platform
Diataxis · progressive disclosure · multi-audience IA · audience analysis · structured authoring (DITA, Markdown/MDX) · taxonomy and terminology standardization · SEO-aware structure
API reference (REST, WebSocket) · SDK guides · OpenAPI/Swagger workflows · quickstart and time-to-Hello-World design · integration documentation · developer-portal architecture
RLHF evaluation rubrics · LLM output assessment for technical accuracy · prompt engineering for content generation · AI agents for documentation workflows · curating datasets for model training
Docusaurus (including custom plugin development) · static site generators · docs-as-code workflows · CI/CD-validated content · automated changelog generation · OpenAPI-first toolchains
Performance management · calibrations · hiring and onboarding · career development · cross-functional alignment · global distributed-team management · SAFe and Agile delivery
Video and animation scripting · screen capture and tutorial production · YouTube content · Vyond and Camtasia for explainer content
Authoring & publishing: Docusaurus · Markdown/MDX · Adobe Experience Manager (DITA) · Confluence · static site generators APIs: OpenAPI · Swagger · Postman Version control & CI: Git/GitHub · GitHub Actions · GitLab CI AI & automation: Claude Code · OpenAI Codex · n8n · RLHF evaluation frameworks Design & collaboration: Figma · Miro · Vyond · Camtasia Project management: Jira · Confluence · Linear
M.S., Professional and Technical Communication — New Jersey Institute of Technology B.S., Professional and Technical Communication — New Jersey Institute of Technology
- Google UX Design (Google + Coursera, 2022–2023)
- STC Award of Excellence — Mainframe Operational Intelligence installation content
- STC Award of Merit — CA OM WebViewer Release 12.1.00 Bookshelf
- STC Award — API documentation (Mainframe Team Center — Content Viewer)
- Multiple additional STC awards across documentation types
- Portfolio: paulwoz.com
- LinkedIn: linkedin.com/in/pwoz
- Email: pjw3@njit.edu
Last updated May 2026. For the most current version, see paulwoz.com.